In this section of the site we answer the most popular questions that our customers have about our poultry, services and delivery. If you can’t find the answer here don’t hesitate to contact us.



Do We Have Delivery Restrictions?

Please note that we have some delivery restrictions, detailed below, for our different products, both poultry and equipment.

Poultry can be delivered to mainland UK destinations in England, Wales and parts of Scotland, as far north as a line between Oban and Aberdeen. If you live further north than this, please contact us to see if we can make a mutually convenient arrangement for poultry delivery prior to purchasing.

Chicken houses from the Deluxe range can be shipped to all UK mainland addresses as far north as a line between Glasgow and Edinburgh.

Chicken houses from the Express range can be shipped to all addresses including northern Scotland.

If you order an item out of our delivery areas, we won’t be able to process your order and will refund your payment, less any processing costs incurred by our payment gateway provider.

How do I get a quote for delivery?

Place one or more items in your basket and you will be taken to the ‘basket’ page; type your full postcode into the box to receive your quote. Local delivery, within a 7.5 mile radius, is free on orders over £25.

Quotes are for the transportation of 1 to 4 birds. There will be an additional charge for more than 4 birds, as extra packing and boxes are needed to prevent overcrowding of the birds.

Do you ship at weekends?

Orchard Poultry DO NOT ship orders on Saturday, Sunday, or Bank Holidays.

Where do you ship to?

Orchard Poultry ship to mainland destinations in England, Wales and Scotland, but not to the Scottish islands, although we are happy to arrange for our courier to meet you on the mainland so that you may continue the onward journey for your poultry. We also ship to Northern Ireland and the Republic of Ireland, provided destinations are on the mainland. We do not ship to the Channel Islands or the Isle of Man. Orchard Poultry do not ship to P.O Box or BFPO addresses.

Can you guarantee delivery dates?

Although Orchard Poultry use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.

Other Common Delivery Questions

Collection of poultry is allowed by the purchaser or a courier of their choice, but all responsibility for the well-being of the poultry resides with the purchaser from the moment the poultry enters your vehicle or that of your courier and they leave our premises. While Orchard Poultry allows collection of purchased stock, but we do not allow unaccompanied tours or inspection of our breeding stock to prevent contamination and the spread of disease by visitors.

Provided your order is correct and there are no health or delivery problems with your poultry on arrival, no returns or refunds are possible, because we cannot risk bringing contamination or infections into our flock.

We normally deliver poultry to you using a DEFRA registered poultry delivery service; this ensures that your poultry will arrive in the best of health and infection free. Orchard Poultry is responsible for the health and well-being of all our poultry purchased until the point of drop delivery; this includes during transport by a courier selected by Orchard Poultry only.

Dispatch is within 28 days of your payment date. No Poultry or Equipment will be dispatched until full payment is made.

Your poultry may have traveled a considerable distance before they arrive at their destination. Whilst our courier is trained and will take responsibility for the welfare of the poultry during the journey, it is important that you’re there to take delivery, so that you can provide your new poultry with fresh water, food and allow them space to move about, so yes, you need to be there.



Orchard Poultry map showing delivery areas




Delivery Prices
England & Wales   £70
Scotland   £85
Northern Ireland, Republic of Ireland   £100

TERMS AND CONDITIONS

Thank you for visiting orchardpoultry.co.uk. We have prepared the information below to ensure that your experience on our website is enjoyable. Orchardpoultry.co.uk provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may “bookmark” a particular portion of OrchardPoultry.co.uk and thereby bypass this agreement, your use of this site still binds you to the terms. Since Orchard Poultry may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.

Legal Information

This website is expressly owned and operated by Orchard Poultry of Orchard Poultry, Catherine Wheel, Ashill, Ilminster, TA19 9LB, Somerset, United Kingdom. Telephone: 01823 480076. Unless otherwise noted, all design and content featured on OrchardPoultry.co.uk – including navigational buttons and images, artwork, graphics, photography, text, and the like – are copyrights, trademarks, getup, and/or intellectual property that are owned, controlled, or licensed by Orchard Poultry. This website in its entirety is protected by copyright and applicable getup. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial is prohibited without the prior written permission of Orchard Poultry, thus you may not reproduce, publish, display, modify, sell, or distribute any of the materials from orchardooultry.co.uk. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, non-commercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.

Limitation of Liability

Given the unpredictability of technology and the online environment, Orchard Poultry does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Orchard Poultry shall not be liable for damages of any kind related to your use of or inability to access this website.

Inaccuracies

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on orchardpoultry.co.uk may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in price, poultry availability, or in any way affects your individual order. Please be aware that we present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update poultry information at any time without prior notice. In the event an Orchard Poultry breed is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Orchard Poultry shall have the right to refuse or cancel any orders placed for poultry listed at the incorrect price. OrchardPoultry.co.uk shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your PayPal account or credit card charged. If your PayPal account or credit card has already been charged for the purchase and your order is cancelled, Orchard Poultry shall issue a credit to your credit card account in the amount of the incorrect price.

Availability

At orchardooultry.co.uk, we go out of our way to offer distinctive and rare breed poultry. Please understand that many of our featured poultry are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for some time, or possibly even for good and not appear on the website again. When a breed featured on OrchardPoultry.co.uk is no longer in stock, we make every attempt to display that breed as unavailable on the website in a timely manner.

Pricing

Our website displays pricing in pounds sterling(GBP). The prices shown on this website are for internet purchases only and may not apply to direct purchases made from our premises.

Colours

We have made every effort to display as accurately as possible the colours of our poultry that appear on the website. However, due to variations in monitor display, we cannot guarantee that your display of colour will be accurate.

Guarantees

If more than 2% of our day old chicks invoiced are dead on arrival, then the excess over 2% shall be replaced or the price thereof refunded to you. All chicks must be inspected by the purchaser on delivery and any shortages reported to Orchard Poultry immediately. Orchard Poultry will not entertain any claims which are not made within 48 hours of delivery.

We do not guarantee the colour of eggs produced by our poultry.

Orchard Poultry guarantees that there shall be no more than 5% of cockerels in a consignment of day old pullets. Orchard Poultry must be notified of any such claim when the birds are between ten and fourteen weeks old. The value of such claim shall be limited to the purchase price of the number of day old cockerels. Orchard Poultry reserves the right to request return of such cockerels for our inspection.

Mistakes and Errors

Should it not be possible to send poultry to you because of act of god/fox/theft from our premises, we will endeavour to replace the poultry within the agreed 28 delivery time. If we are unable to replace your poultry within the agreed time, we will offer you a replacement at a later date or a full refund of the price of that bird with no rewards or compensation.

If you discover that you have purchased the wrong poultry or decide to cancel the order for any other reason, and the poultry are already en route to you, you may only cancel the order if the poultry are still in our chosen courier’s vehicle. In this circumstance we will charge you for the outbound and return courier costs, with the balance repaid to you.

Health & Well-being

All poultry that leaves Orchard Poultry premises are healthy and vaccinated. Orchard poultry will not be held liable or responsible for any disease or contamination to purchased poultry by the purchaser’s own stock.

All Orchard Poultry birds are reared from good quality, healthy, pure-breed stock, with many birds being reared from show quality stock. All poultry will be true to colour and pattern, as advertised. Orchard poultry will not accept responsibility for any show entries and outcomes of the poultry you purchase from us, as we cannot guarantee that the offspring of our breeding stock will be equivalent to their parents.

All chickens will be sold from POL point of lay (16 weeks+) up to the age of one year; from one year onwards poultry will not be selected for sale. The poultry for sale will be selected from the oldest birds of your chosen breed (always less than one year) down to the age of 16 weeks.

Orchard Poultry allows collection of purchased stock, but we do not allow tours or inspection of our breeding stock; this is to prevent contamination and the spread of disease by visitors.

Indemnification

You agree to indemnify, defend, and hold harmless Orchard Poultry, its officers, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your use of the orchardpoultry.co.uk site.

Correspondence

Although we will make every effort to respond quickly to applicable email messages, Orchard Poultry is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding orchardpoultry.co.uk, our poultry and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through orchardpoultry.co.uk shall become and remain the property of Orchard Poultry. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.